Terms and Conditions

Last Updated: 21 Mar 2025

Welcome to We Do Cheesecakes. These Terms & Conditions govern your use of our website and services. By placing an order with us or using our website, you agree to be bound by the following terms. Please read them carefully before placing an order.

1. About Us

We Do Cheesecakes is a UK-based bakery specialising in handcrafted cheesecakes. We operate online at www.wedocheesecakes.co.uk and deliver products across the UK.

If you have any questions or concerns, please contact us at:
📧 order@wedocheesecakes.co.uk
📞 0734 243 1653

2. Eligibility

By using our website and placing an order, you confirm that:

You are at least 18 years old, or have permission from a parent or guardian.
You are providing accurate and complete information.
You are using the website in accordance with all applicable laws.

3. Orders & Contract

When you place an order through our website, you are making an offer to purchase our products. A contract is only formed when you receive an order confirmation email from us.

We reserve the right to:

Decline or cancel any order (e.g., due to stock issues, delivery limitations, or payment failure).
Limit quantities per household or per order at our discretion.

4. Product Information

We take care to ensure that all product descriptions, images, and prices are accurate and up-to-date. However:

Images are for illustrative purposes only.
Colours, textures, and presentation may vary slightly due to the handmade nature of our products.
Ingredients and allergens are clearly listed, but it is your responsibility to review this information before purchase.

5. Pricing & Payment

All prices on our website are listed in GBP (£) and include VAT where applicable.

We accept secure online payments via:

Debit/credit cards
Apple Pay / Google Pay
Stripe or other third-party payment providers

Your payment is processed at the time of ordering. We do not store any payment details on our servers.

6. Delivery

Our Delivery Policy outlines the terms, coverage, and expectations for delivery. By placing an order, you agree to the conditions in that policy.

Key points include:

We deliver across the UK only
We currently offer free standard delivery, which is subject to change
You are responsible for providing the correct delivery information
Risk passes to you once the order is delivered

Please review the full Delivery Policy for more details.

7. Returns & Refunds

Due to the perishable nature of our products, we do not accept returns. However, refunds or replacements may be offered in certain circumstances (e.g., damaged or incorrect items). See our Returns & Refunds Policy for full terms.

We reserve the right to request photographic evidence before issuing a refund or replacement.

8. Allergens & Dietary Requirements

Allergen and ingredient information is available on each product page and in our Allergen & Ingredients Policy.

While we take precautions to minimise cross-contamination, we cannot guarantee any product is 100% allergen-free. Customers with severe allergies should not order.

9. Promotions & Discounts

From time to time, we may offer promotional codes or discounts. These are subject to the following:

Cannot be combined unless stated
Have an expiry date and usage limitations
Are valid only for online purchases on our official website

We reserve the right to cancel or modify any promotion at any time.

10. Intellectual Property

All content on our website—including images, logos, branding, product names, text, and design—is the intellectual property of We Do Cheesecakes and may not be used or reproduced without written consent.

11. Limitation of Liability

To the extent permitted by law:

We are not liable for any indirect, incidental, or consequential loss arising from your use of our website or products.
Our liability in any circumstance will be limited to the amount paid for the product(s) in question.

12. Force Majeure

We are not responsible for delays or failure to perform due to events outside our control, including (but not limited to): natural disasters, courier strikes, pandemics, or supply chain disruptions.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be resolved exclusively by the courts of England.

14. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page and, where appropriate, communicated via email.

Your continued use of our website after changes are posted constitutes your acceptance of the new terms.

15. Contact Us

If you have any questions about these Terms & Conditions, please get in touch:

📧 order@wedocheesecakes.co.uk
📞 0734 243 1653
🌐 www.wedocheesecakes.co.uk